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Buffing system

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Sandy:
Thanks for all posts, lots of information being provided and shared on my problem and buffing experiences in general.  It seems my problem is rare, to say the least!  I've contacted the ToolPost and waiting for them to get back to me.

Thanks again,
Sandy

Sandy:
I’ve been on holiday so apologies for my tardiness in posting an update.  I checked and found that the instructions that came with my Beall system also had The ToolPost details so I felt happy to call their Customer Services team and then followed up with an email of the images of the mops the next morning.

Felix Hemsley, Gen Mgr, emailed me back within two hours with some questions on my use of the system which I answered that afternoon.  He came back to me the next morning, Thursday, to say he’d pass on the information to Beall in the US.  Felix came back to me again the following Monday to say he’d discussed my problem with Beall who'd agreed to replace the two damaged mops. They couldn’t add much on possible cause but it does seem it’s a very low level of occurrence.

The ToolPost willingly took on my query and handled it very promptly without me having to chase for feedback which I find quite unusual nowadays. I didn’t expect such a great resolution especially as it was impossible to define exactly what the root cause was.  I think both the ToolPost and Beall have demonstrated very good customer care and I thought it was worth passing on this example of such service.

And thanks to the posters above who offered their advice and comments.

Kind regards

hughie:
Aha I think some of the problem is with the cloth I have several buffs that I hold in the lathe. One of them, the latest has major shedding issues as its looks like some over excited cat all the others are fine. So far it defies all my efforts to sort it out I am about to trim the frills off with scissors as a last ditch, so will see how it goes.

bodrighywood:
I get through the wheels fairly quickly but I do tend to buff a lot faster and harder than most.

Pete

The Bowler Hatted Turner:
In reply to   Sandy's comments about the outcome I cannot speak about Beall as I never use them but I would not expect nothing less from Toolpost as they have always been a reputable company IMHO. They also stock some stuff that other firms don't.

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