Way back in April, I had a stall the British Craft Trade Fair in Harrogate, and got two orders from galleries/gift shops out of that. I sent both of them a nice pro-forma invoice, which stated my terms very clearly: deposit of 50% immediately and the remainder on delivery. Heard nothing from them for a few weeks, so I sent them a reminder email. No responses. About a week ago I phoned them both. In both cases loads of apologies, and yes, we'll see to it right away, blah, blah, blah. Guess what? so far no money.
So now I am wondering what to do with these "customers". Should I give them the benefit of the doubt? Another phone call? Cancel the orders? What would you guys do?